When Opioid Addiction Shows Up at Work

When his teenaged daughter came home with an opioid prescription after having her wisdom teeth removed, Randall Kratz challenged her doctor. Kratz, senior account manager for FEI Behavioral Health in Milwaukee, Wisconsin, had worked as a substance abuse counselor and knew about the risks of addiction associated with opioids. The doctor agreed that Kratz’s daughter could try less potent medication first.

But not everyone has Kratz’s knowledge of the dangers of certain pain medication. Helping consumers become more knowledgeable about pain management is one of the ways education can play a role in stemming the tide of opioid addiction, Kratz said, and employers can provide a lot of that education.

When Opioid Addiction Shows Up at Work

Kratz discussed the opioid problem and the use of employee assistance programs (EAPs) during the virtual conference “The Opioid Epidemic . . .  Is Your Workplace Prepared?

[Related: Evidence-Based Prevention of Prescription Drug Misuse]

Education About the Risks

An opioid prescription might be given to someone who has a musculoskeletal injury, but “there isn’t a replacement for occupational therapy and physical therapy. There isn’t a way to jump across it. If somebody is injured, they need rehab.”

The reason it’s important to try other forms of pain management first is because about 5% to 9% of people who use addictive, mood-altering substances become addicted due to their brain chemistry, Kratz said. “There are some of us who are more vulnerable than others. How do we tell the difference?”

“For some people, even taking an opioid as prescribed, as the health care provider says to do, we begin to see changes in their brain.”

Education About the Signs of Addiction

Employers should “know their people and make their supervisors know their people,” Kratz said.

When someone is addicted, employers typically see changes in more than one area—a recent injury combined with a deterioration in physical appearance, for example. The categories to look at include physical/medical, behavioral/psychosocial and job performance. Maybe the supervisor knows that an employee is having problems at home and notices that he or she has stopped eating lunch with co-workers.

Employers should invest in training their supervisors to recognize these signs. “Your supervisors are the backbone of the program,” he said. Often they might know the employee has a problem but not know how to deal with it.

Education About Addiction and Treatment

“Addiction is truly a disease. We need to understand that,” Kratz said. “We have this stigma, and we don’t look at it in that way. It’s important to understand that opioids are powerful substances and, from a treatment standpoint, we need to look at that differently too.”

Many addiction programs follow the 12-step model and use cognitive behavioral therapy, but an opioid-addicted person needs more because of the change that occurs in his or her brain chemistry, he said.

Opioid-addicted people also need medication-assisted treatment with substances like methadone or suboxone that help the brain heal. These medications are expensive and should be covered by employer medical plans, Kratz said. Without the medication-assisted treatment, those who get out of a treatment program will continue to crave opioids, will often quickly relapse and can accidentally overdose, he explained.

[Related: Overview of Prescription Drugs e-learning course]

Educating Families

Families are an important ally in the fight against opioid abuse, Kratz noted. Employers can help by educating them about opioids through events or communication. They should know about the importance of getting rid of unused prescriptions and the dangers of giving leftover medication to other people. They should ask health care providers to offer other forms of pain management and know how to get help for their loved ones.

Why Should Employers Care?

In addition to affecting productivity and quality of work, opioid use affects workplace morale and the work environment. Opioid users also may pose a safety risk to others. Other costs for employers include workers’ compensation, turnover and increased use of health care benefits.

How EAPS Can Help

In addition to being a gateway for referrals to treatment programs, EAPs are a good resource for return-to-work programs, Kratz said. Employers should get to know their EAP account manager and include the manager in meetings to discuss opioid issues. EAPs also can provide educational programs to supervisors and employees.

“I hope that you’ll use your EAP and look at your EAP as a partner and not just a telephone number,” he said.

Kathy Bergstrom, CEBS
Editor, Publications at the International Foundation

Kathy Bergstrom, CEBS

Editor, Publications at the International Foundation Favorite Foundation service/product: Benefits Magazine and Plans & Trusts Benefits related topics that interest her most: Financial literacy, health and wellness programs Favorite Foundation conference moment: Hearing attendees sing “O, Canada” at Canadian Annual in addition to hearing the anthem sung in both French and English. Personal Insight: Whether she’s collecting information for a magazine story or hanging out with her family and friends, you know Kathy is fully engaged. Her listening ear and introspective nature provide reassuring presence to those enjoying her company.

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